These in-depth, thought-provoking, and often funny posts are the brainchild of The Book Barn's very own Glenn. He never fails to make a great recommendation, useful warning or entertaining suggestion!
#265. SMILING SWEETLY LIKE A WELL-FED BABY. Worst customer service story ever: I was working in a foreign-language bookshop in Cambridge, and a woman came in and told me she was looking for a gift and wanted to have something humorous in German. I told her jokingly this was a contradiction in terms. Bad call: she scowled. I brought her hastily to the store manager, the best-read person in human history. She told him she wanted something humorous in German. He snorted.
